Zomato using SERVQUAL Applications to Provide Services to the User to Discover Restaurants
Assurance, Empathy, Five Dimensions, Reliability, Responsiveness, SERVQUAL, Tangibility, T-Test, Zomato.
Availaible from: www.zomato.com
Parasuraman A, Zeithaml VA, Berry LL. Servqual. Journal of retailing. 1988; 64(1):12-40.
Lakar P, Samal SP, Muthupandi SR, Patil NB. Smart web miner- extending web browser with mining framework based on user behavior & web-of-thing patterns for web personalization.
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