Consumer Protection Act-Awareness?


Affiliations

  • National Institute of Dental Sciences, Department of Public Health Dentistry, Rajasthan, India
  • Jaipur Dental College & Hospital, Department of Public Health Dentistry, Jaipur, Rajasthan, India
  • Manipal College of Dental Sciences, Department of Public Health Dentistry, Karnataka, India
  • Coorg Dental College, Department of Public Health Dentistry, Karnataka, India
  • Manipal College of Dental Sciences, Department of Public Health Dentistry, Manipal, Karnataka, India

Abstract

Background: With the inclusion of health care services under Consumer Protection Act, a spurt in litigations arising out of breach in medical/dental profession is seen. Thus, it becomes imperative for health professionals today to be aware of such laws.

Objective: To assess and compare the awareness about Consumer Protection Act among dentists (dentists in teaching institutions and dentists in private practice.)

Material and Methods: A questionnaire survey was carried out on a total of 224 dentists [112 dentists in teaching institutions (DTI)] from Manipal and Mangalore and 112 dentists in private practice (DPP) from Udupi and Mangalore, Karnataka, India]. Statistical Analysis was done using SPSS version 10. Chi- square test was used to compare between the categorical variables (P≤0.05).

Results: A total of 69.6% of DTI and 76.8% of DPP reported to be aware of Consumer Protection Act but subsequent analysis of responses did not reveal the same. Awareness (> 75%) about rules and regulations of Consumer Protection Act was found to be low in both the dentist group. No difference was seen in awareness based on gender, degree and type of practice (P>0.05). Significantly higher percentage of DPP as compared to DTI (90.7% Vs 69.2% ; P ≤ 0.05) were observed to rely upon regular consent.

Conclusion: There is a need to raise the awareness of health professionals about such laws so that their increased professional concern and practice conforms to welfare of patients.


Keywords

Consumer Protection Act, Dentist, Awareness, Consent in Daily Practice, India.

Subject Discipline

Dentistry

Full Text:

References

International consumer rights protection council – consumer protection act 1986. [cited 25 Aug, 2010]. Available from:http://www.consumercourt.netfir ms.com/consumercourtCPA.htm

Rao SVJ. Medical liability and Consumer Protection. In Rao SVJ editor - Current issues in criminal justice and medical law (A critical focus). Ist ed. New Delhi: Eastern Law House; 1999. p. 173-186.

Anup N. Consumer protection Act. In Soben Peter, editor. Essentials of Preventive and Community Dentistry. 2nd ed. New Delhi: Sudhir Kumar Arya; 2001. p. 80411.

Ajithkrishnan CG, Thanveer K, Milind TW. Awareness of Consumer Protection act and Professional Indemnity Claim Among Medical and Dental College Health Professionals of Vadodara, Gujarat-A Review. Journal of PEARLDENT 2011; 2(2):40-4.

Singh K, Shetty S, Bhat N, Sharda A, Agrawal A, Chaudhary H. Awareness of Consumer Protection Act among Doctors in Udaipur City. India. Journal of Dentistry 2010; 7(1):19-23.

Shenoy R, Kavya R, Harshvardhan A, Rajalakshmi S, Acharya S, Sadual SK. Beaware or beware. Awareness of COPRA. Journal of Indian Association of Public Health Dentistry 2009; 13:25-9.

Beverly L, Bailey JD. Informed consent in dentistry. JADA 1985; 110: 709-13.

Kaushal AK. Digest of important cases, Indian cases. Kaushal AK editor -Universal’s medical negligence and legal remedies. 3rd ed. New Delhi: Universal Law publishing Co. Pvt. Ltd; 2004. p. 154-5.

Hippocratic Oath. [Cited 3 sep, 2010].Available from:http://nktiuro.tripod.com/hippocr a.htm


Refbacks

  • There are currently no refbacks.