An Empirical Study of Employee Engagement and Customer Satisfaction in Banking Sector

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Authors

  • Neha Singhal
  • Kiran Bala
     ,IN
  • Seema Sarawgi
     ,GB

Keywords:

Employee Engagement, Banking Sector

Abstract

Employee engagement is the level of commitment and involvement an employee has towards his organisation and its values. To sustain in this highly competitive environment, unexceptionable level of performance of workers is possible only when workforce reveals tenacious commitment towards their errands. A major problem that banks in India will face, once information and technology implementation reaches its optimum level, is staff retention. They need to train their existing staff to function effectively in the new environment and once the requisite skills are acquired by employees, they may have trouble in retaining the staff. It is in this context that the present study provides an analysis of factors that appear to be relevant in the context of employee engagement in the Indian banking industry. The important factors emerging from the primary survey of bank employees in Delhi are compensation and career growth, rewards and recognition and seniors support factors

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Published

2018-05-16

How to Cite

Singhal, N., Bala, K., & Sarawgi, S. (2018). An Empirical Study of Employee Engagement and Customer Satisfaction in Banking Sector. Journal of Business Thought, 8, 24–41. Retrieved from http://informaticsjournals.com/index.php/jbt/article/view/21198

Issue

Volume 8 April 2017- March 2018

Section

Article

License

All the articles published in JBT are distributed under a creative commons license. The journal allows the author(s) to hold the copyright of their work (all usages allowed except for commercial purpose).
Received 2018-05-16
Accepted 2018-05-16
Published 2018-05-16

 

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