Volume 2, Issue 1, 2017   |   https://doi.org/10.18311/jhsr/2017/8453   |  Cited by 0 articles

Evaluation of Patients' Perception of Services Rendered in a High Volume Primary Eye Care Center in Nigeria


Affiliations

  • University of Uyo, Nigeria
  • Niger Delta University, Okolobiri, Nigeria

Abstract

Aim: To determine patients’ perception of services rendered in a high volume Nigerian primary eye care center.

Methods: ex post facto research design was used. Participants' socio-demographic profile was obtained using a pretested questionnaire. Data analysis was by SPSS version 20.0.

Results: Of the 303 patients (156, 51.6% first timers; 147, 48.5% were old patients), 153(50.5%) were males and 150 (49.5%) were females. The age range was 13 years to 94 years with a mean of 53.8+17.05 years. Overall satisfaction with care was 98.3% with waiting time constituting the highest level of dissatisfaction (22.5%).

Conclusion: The high patronage of this eye center can be linked to the high level of satisfaction of the patients.


Keywords

Eye Care, Nigeria, Perception, Satisfaction.

Subject Discipline

Ophthalmology

Full Text:

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