Evaluation of Patients' Perception of Services Rendered in a High Volume Primary Eye Care Center in Nigeria
Aim: To determine patients’ perception of services rendered in a high volume Nigerian primary eye care center.
Methods: ex post facto research design was used. Participants' socio-demographic profile was obtained using a pretested questionnaire. Data analysis was by SPSS version 20.0.
Results: Of the 303 patients (156, 51.6% first timers; 147, 48.5% were old patients), 153(50.5%) were males and 150 (49.5%) were females. The age range was 13 years to 94 years with a mean of 53.8+17.05 years. Overall satisfaction with care was 98.3% with waiting time constituting the highest level of dissatisfaction (22.5%).
Conclusion: The high patronage of this eye center can be linked to the high level of satisfaction of the patients.
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