Assessment of Effective Organizational Communication on Organizational Silence and Organizational Citizenship Behavior


  • Sanandaj Branch, Islamic Azad University, Ph.D. Candidate in Marketing Management, Department of Management, Tehran, Iran, Islamic Republic of
  • Sanandaj Branch, Islamic Azad University, Ph.D. Candidate in Marketing Management, Department of Management, Isfahan, Iran, Islamic Republic of
  • Sanandaj Branch, Islamic Azad University, Ph.D. Candidate in Marketing Management, Department of Management, Kermanshah, Iran, Islamic Republic of
  • University of Kurdistan, BA Clinical Psychology, Iran, Islamic Republic of


This study aimed to determine effective organizational communication with Organizational Silence and Organizational Citizenship Behavior is done. This research is a quantitative and descriptive survey method. The study population consisted of all employees in the country’s Export Development Bank whose number is 1,200, a sample according to the sample of 291 was achieved using twostage cluster online questionnaire was distributed among the population under study and the sample was calculated according to the formula Cochran 291, the cluster using two-step online questionnaire was distributed among the population under study. The tool data is measured using standard questionnaires and effective organizational communications questionnaire (25 questions), organizational silence (25 questions) and organizational citizenship behavior (25 questions) which is then distributed between the staff number of 284 questionnaire were collected. Data analysis was performed using structural equation and software Lisrel. Analysis shows the overall indices measure the overall model is perfectly acceptable situation. The results show an inverse relationship between effective organizational communication and organizational silence (0.86-) there is a significant and also an inverse relationship between organizational silence and organizational citizenship behavior (0.19-) there is a significant, and finally a positive relationship between organizational communication effectiveness and organizational citizenship behavior (0.16) significantly there.


Effective Communication, Export Development Bank of Iran, Organizational Citizenship Behavior, Organizational Silence.

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