CHANDRASEKHAR, M.; SONAR, R. M. A Customer-Perspective of the Differences in the Effectiveness of Information Technology (IT) Driven Services among the Major Groups of Banks in India. DHARANA - Bhavan’s International Journal of Business, [S. l.], v. 6, n. 1, p. 3–22, 2012. Disponível em: https://informaticsjournals.com/index.php/dbijb/article/view/16130. Acesso em: 4 may. 2024.