SINGHAL, N.; BALA, K.; SARAWGI, S. An Empirical Study of Employee Engagement and Customer Satisfaction in Banking Sector. Journal of Business Thought, [S. l.], v. 8, p. 24–41, 2018. Disponível em: https://informaticsjournals.com/index.php/jbt/article/view/21198. Acesso em: 26 jan. 2023.