Mahantshetti, S., Panda, A., & Hiremath, G. S. (2023). Trust and Social Presence as Mediators in the Acceptance of Ai-based Chatbots among Millennials: Evidence from the Service Industry. Journal of Mines, Metals and Fuels, 71(6), 839–847. https://doi.org/10.18311/jmmf/2023/34500