GHOSH, A.; SARKAR, N.; GANGULY, A.; BANERJEE, S. Modelling Customer Satisfaction and Loyalty Using Structural Equation Modeling Based on Service Quality Measurement in the 10-Minute Online Grocery Delivery Industry. SDMIMD Journal of Management, [S. l.], v. 14, n. 2, p. 61–76, 2023. DOI: 10.18311/sdmimd/2023/33294. Disponível em: https://informaticsjournals.com/index.php/sdmimd/article/view/33294. Acesso em: 4 may. 2024.